Returns

You will have 14 calendar days from receipt of your order to submit a Return Request and send back your item(s). All refunds are issued via original payment method; no exceptions.  

We accept returns excluding non-returnable products for hygienic reasons. Please ensure that returned items are new, unused and have all tags still attached. We will not accept returns that are without tags, damaged, used and/or altered. 

Domestic Customers (Turkey): balunashop.com does not charge shipping for any Domestic Shipment.  And also the cost of return shipping does not charge. The return form on the back of to invoice must be filled and signed.

International Customers: If you live outside Republic of Turkey, we are unable to offer you complimentary return shipping at this time. You are solely responsible for the cost of return shipping as well as any customs duties or taxes that your return package incurs. 

How to return item(s)?

You can see your order history by clicking "Order History and Details" in the "My Account" page. The details of your order will appear when you click on the "Details" link in your Order History. Once you have marked the products you wish to return, and have written the reason for the return, you can complete your return request.

For International shipments outside of Republic of Turkey, you are responsible for the cost to return your item(s).  

You will receive an email confirmation as soon as your returned package has been received and your refund has been processed. 

For faulty/damaged returns

If you received damaged or faulty goods please email us at  and write 'Faulty' as the Subject of your email with an explanation and product pictures..

To return, please email   and confirm the following:

1. Full name & the email address associated with your balunashop.com account

2. Order Number

3. Reason for return

4. Pictures of the product